Bank customer satisfaction up

Customer satisfaction with New Zealand's major banks improved slightly in the last year, a survey by Roy Morgan has found.

Despite volatile interest rates and some public anger over break fees, satisfaction with the 5 major banks rose 1.1 per cent to 77.4 per cent in the year to January, Roy Morgan said.

The bank to gain most over the year was ASB, which gained 2.9 per cent to 82 per cent, bringing it up to the rating for Kiwibank for the first time and rising above National bank for the first time.

TSB remained the bank with the highest satisfaction rating of 88 per cent.

- INTEREST.CO.NZ