Vodafone moves call centre to NZ, 100 new jobs

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Vodafone is moving an Egypt call centre to New Zealand in a move expected to create more than 100 local jobs.

The company announced last night it is closing down the offshore call centre, which has dealt with calls from mobile customers since 2007, due to "changing customer needs".

It would add 125 new employees to an existing 500-strong team at its Auckland call centre.

Director of Service Kelly Moore said boosting the team by around 30 per cent would give staff a greater range of career options.

"We'll now have greater opportunity to move people around within the team and build their skillsets across a range of different products and services".

Vodafone's other three contact centres are all New Zealand-based.

Moving the Egypt centre back to the country would offer all customers a consistent service, Ms Moore said.

"With more and more customers now having their mobile and fixed telecommunications with Vodafone, they want a consistent experience across both our mobile and fixed contact centres. Consolidating our customer management in New Zealand enables us to do that.

- NZ Herald staff