Yet roughly 70 per cent of US workplaces are designed in the open-plan format, in which employees occupy a sea of cubicles and desks with very few private offices.
"The sea of sameness was great because it drove real estate efficiencies," says Allan Smith, vice president of global marketing for Steelcase. "But people were commoditised in the process."
Open office plans came into vogue in the 1950s, when American companies began to see the advantages of a flexible and low-cost arrangement for holding their growing number of white-collar workers. The book Cubed, which explores the history of the cubicle, even notes how early adopters of the design found the lack of walls liberating.
Read also:
• Why introverts struggle in crowded offices
• Open plan trend has gone too far
• Open plan offices kill productivity
• What conditions do you need in order to work effectively?
In the decades that followed, more and more walls came down, and workplaces saw the advent not only of office-less floor plans but of flex spaces and hoteling, where employees trade in their fixed desk for the ability to occupy any that are unused - allowing companies to further reduce space. A study by CoreNet Global, a corporate real estate association, estimated that the average square footage per American worker will drop 33 per cent between 2010 and 2017.
"There's a mountain of research suggesting that radically open offices are a problem," Cain says. Among the issues are an increase in sick leave and stress, and a decrease in productivity. Also, and perhaps counterintuitively, co-workers are less likely to form strong relationships in such spaces, Cain notes. That's because trust tends to emerge from a sharing of confidences, which more often happens where there's greater opportunity for privacy.
Having transparency in an organisation is "not the same as saying we need to be physically available and on display throughout the day," Cain says. "People take a concept like that and misapply it."
What Cain and Steelcase are putting to market, then, are essentially five work rooms that can be dropped into existing open offices to provide a sort of introvert sanctuary. As Cain points out, the rooms are also intended to give extroverts some privacy and respite for the times when they, too, need a quiet space to think.
"It's kind of thrilling," Cain says. "When you're researching a book, you have all these ideas floating around in your head, but you never think they'll be realised in a concrete way."
The prefabricated rooms, which cost from $10,000 to $25,000, have names like "Be Me" and "Flow," and feature dimmable lighting, calming materials and tinted glass.
For those seeking solitude on the job, any room with four walls would likely do the trick. But if nothing else, the introvert-branded designs take a stab at recasting what it means for a workplace to work for its employees.
- Washington Post