"Just like every other business, we have had to pivot in what we do and include a whole other way of doing things, so delivery only and pick up but non-contact obviously," she said.
"It is certainly not at all to the level it was, and we noticed things dropping off in March when the tourists stopped coming."
Gray said aside from the wage subsidy scheme, government support had been minimal and their future was up in the air.
"We don't know how it is going to go, like how the future is going to look like as a business.
"We are just taking it as it comes and we are willing to roll our sleeves up and pivot where we need to pivot and just do the best we can really."
Rotorua pounamu carver Lewis Gardiner said the future of his store Rākai Jade remained uncertain.
But he said they had an advantage because their sales relied on locals, not tourists.
"A lot of carvers carve for the tourist market so for them, their market is gone," he said.
"What I am finding now is that everyone is scrambling on social media almost to the point where they are sounding very very desperate."
Gardiner said he was optimistic about making it through, but the pressure was on to adapt to the new environment.
