Telecom switched off one of its networks overnight, rendering the mobile phones it serviced near-useless.
In a move flagged over a year ago, the company shut down its 11-year-old CDMA network at midnight and is now operating only its XT network.
The two networks are based on different technology, with XT being seen as being more similar to Vodafone and 2degrees' infrastructure.
CDMA customers are now not able to make or receive calls, send text messages or use mobile data.
CDMA phones can be safely disposed of and recycled, with Telecom offering collection services at its stores.