Regulator looking at Telecom's dial-up internet service

The Commerce Commission today raised a question mark over Telecom's compliance with the Telecom Services Obligations (TSO).

The TSO governs the minimum basic telephone and Internet service levels Telecom must deliver to users around the country.

Commission network access group manager Osmond Borthwick said the commission had advised Communications Minister Paul Swain that Telecom had complied with all but one of its service requirements under the TSO during the 2003-2004 year.

"The outstanding issue concerns line connect speeds for dial-up Internet calls. The commission is continuing to assess the state of compliance relating to the line connect speeds standard," Mr Borthwick said in a statement.

The commission was currently analysing information received from Telecom as part of its annual assessment of Telecom's performance in complying with the TSO.

Last week the commission held hearings to determine the cost to Telecom of complying with the TSO, which are subsequently divided up between the incumbent and its competitors.

- NZPA