Telecom has ruled out compensation for the thousands of customers across the country who went without broadband for several hours this morning.
About half the company's 450,000 broadband customers were initially thought to have lost their connections when an issue arose during planned maintenance on a server this morning.
Telecom later said only about 25,000 mainly residential customers had lost service.
Spokeswoman Jo Jalfon said the outage was caused by a fibreoptic cable failure after system upgrade work started about 6am.
"Almost immediately we noticed there was an issue with the broadband. It took three hours to restore, but during that time customers were affected across the country.''