Kerre Woodham: Telecom needs to put it right

Paul Reynolds has ordered an independent review of the network. Photo / Glenn Jeffrey

There's no doubt that of all the angry and frustrated users of Telecom's XT service, none will be more furious than the big guy himself.

Paul Reynolds has ordered an independent review of the network after two major faults in two months, and compensation is expected to follow.

The giant corporation could do well to follow the principles established by a small electronic retail firm, LV Martin and Son.

Martin snr became famous for his catchphrase "It's the putting right that counts". And from here on in, that's what Telecom will have to do if it is to retain its customers.