Vodafone may lose around 100 permanent customer care staff, with plans to almost halve the size of its consumer mobile service team, extend the graveyard shift to 7.30am and increase outsourcing to a call centre in the Philippines.
The proposal, outlined in an internal document obtained by the Herald, is part of a restructuring expected to bring 200 to 250 job cuts.
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The consultation document, provided to Vodafone customer service staff last week, said average revenue per customer was falling and the firm was forecasting a 2 per cent year-on-year revenue decline.
"As this pressure continues, we need to accelerate our plans to transform our costs and reduce our costs to serve, sell and deliver our products to customers," it said. "Therefore we are going to be reducing our employment costs across the board."