"Consumers never really fell out of love with Levi's, and no one wanted them to fail," said Diana Smith associate director of retail and apparel at the research firm Mintel. "They just forgot about Levi's because the brand wasn't giving them a reason to stick around. They lost a decade of consumers."
That all changed with Bergh's new vision, Smith said, which focused on making Levi's a part of modern pop culture. That included partnerships with popular brands like Off-White and Vetements, and making a mark in the sports and music scenes. Levi's Stadium is home to the National Football League's San Francisco 49ers, and the company turns out at festivals like Coachella.
"That's been a key part of becoming more of a lifestyle brand and resonating with younger consumers," Smith said.
Any brand has to content with changes consumer tastes - and especially one that's 166 years old. So in the last decade, Levi's changed its tune - rather than refuse to budge from its classic 501s.
"They're in the fashion space, which is to say they're rocking and rolling with what customers want, as opposed to saying, 'This is Levi Strauss. Take it or leave it,'" said Mark Cohen, director of retail studies at Columbia Business School.
Bergh shifted the company's focus toward female shoppers. Bergh has said that Levi's average shopper, which used to be a 47-year-old man, is now likely to be a 32-year-old of either gender.
The company has also been a force on political and social debates. In September, Levi's said it was pledging more than $1 million toward nonprofits and youth activists working to end gun violence. Levi's also announced plans to join Michael Bloomberg in creating a cohort of business leaders who support gun control.
Bergh told The Post at the time that it was "inevitable that we're going to alienate some consumers, but we can no longer sit on the sidelines and remain silent on this issue."
All told, Bergh's strategy has responded to changing fashion tastes - and changing views about the world, said Paula Rosenblum, co-founder of Retail Systems Research. That's been a ticket to millennial shoppers, Rosenblum said, many of whom expect their favourite brands to take cultural issues head-on.
Rosenblum pointed to one of Levi's recent commercials, called "Circles." Sent to a quick beat, the video shows groups of families and friends from around the world dancing together. Close-ups of jean pants and shorts take a back seat to shots of friends embracing or kicking their legs in the air. The end of the ad flashes the words: "Men, women, young, old, rich, poor, gay, straight," followed by the tagline, "Let's live how we dance."
The ad captures an international - and youthful - embrace for Levi's, Rosenblum said. Ultimately, Levi's test has been to holding onto its iconic American roots and stay relevant around the world.
Levi's is so iconic, Rosenblum said, that when she visited the Soviet Union in the 1970s, passersby on the street would ask if they could buy her jeans.
"Jeans are a symbol of the coolest part of America," Rosenblum said. "And Levi's has positioned itself as the de facto coolest of the cool. You've got this American concept of jeans, and then you've got the grandpa of jeans, which is Levi Strauss."
- Washington Post
