Multinationals are forgoing hundreds of millions of pounds a year in compensation by accepting inferior contracts from shipping lines out of "ignorance".
Even blue-chip companies mistakenly believe they cannot alter the so-called "bills of lading" offered by ship owners which stipulate the cost of processing each consignment and the insurance cover on offer, the UK's Freight Transport Association says.
That means companies unnecessarily accept delays, loss and damage without recompense, the FTA claims.
It says businesses involved in moving goods by sea often believe the bills of lading are set in stone.
Chris Welsh, co-author of the FTA study, urged companies to take advantage of an emerging "buyers' market" in the run-up to deregulation in 2009.
- INDEPENDENT
Shippers accused of shortchanging
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