Disgruntled consumers are increasingly likely to dump their power company.
A Consumer survey of 13,000 members in September showed they were less tolerant of poor service, with 14.3 per cent stating they had switched suppliers during the past 12 months, compared to 6.8 per cent in 2005.
Two small companies, Powershop and Energy Direct NZ, were most popular.
Powershop, which allows consumers to buy blocks of electricity from different suppliers online, was rated good or very good by 92 per cent of customers.
Energy Direct NZ was second with an 82 per cent rating.
Energy Online, Mercury Energy, Nova Energy and TrustPower were above the average overall rating 65 per cent for electricity companies.
Trailing the field were Empower, Genesis Energy and Contact Energy.
Among mains gas suppliers, Energy Direct led with 83 per cent of its customers rating its performance "good" or "very good", followed by Nova Energy and Mercury Energy.
Power firms get the flick
AdvertisementAdvertise with NZME.
