Genesis Energy has quietly launched a new brand identity at the same time as it released today's earnings results for the year to June 30 as the country's largest electricity provider by customer numbers seeks to enable customer control of energy use through emerging digital technologies.
Chief executive Marc England told BusinessDesk the company would start communicating with customers about the changes in a month's time in a move that follows a year in which the company changed key retail executives, replaced Contact Energy in the FlyBuys loyalty scheme, bought Nova Energy's LPG business, and took a larger stake in the Kupe oil and gas field as part of a range of initiatives to improve its competitive position.
"I don't want to give too much away, but in essence I want a customer to feel comfortable when they turn things off, but comfortable also when they turn things on," he said.
The focus would not be on having the lowest power prices, but in being the power company that added the most value for its customers. It was time to stop "rewarding promiscuity" by paying customers either to switch provider or to return to their existing one, but to use increasingly available, low-cost, digital technology to give customers control over their energy use.
It was also time to revive the perceptions of Genesis, which customers had told the company was "fairly dull, boring, (and) staid" to a forward-looking, technologically enabled firm.