BNZ technology outage: Systems back online after customers locked out of accounts

NZ Herald

26 May, 2018 01:48 AM2 mins to read

BNZ says there has been an "unscheduled outage" to the bank's main systems.

BNZ's online and mobile banking apps are working again after a major "unscheduled outage" brought down the bank's main systems.

A spokesman said the bank's systems had been restored about four hours after they crashed and customers should be able to access their accounts again.

The bank is still investigating what caused the outage.

Earlier today BNZ's banking apps, online and mobile apps were down and customers told the Herald they were having trouble with Eftpos and instore banking.

BNZ's Australian parent company NAB's systems also crashed but it is not clear if the outages on different sides of the Tasman were related.

Kiwi comedian Melanie Bracewell, who is currently in LA and is a BNZ customer, said in a tweet that her card declined while trying to buy a SIM card.

My entire bank's online system has shut down the minute I arrive in LA what DO I DO
— Melanie Bracewell (@meladoodle) May 25, 2018

.@BNZ i'm in LA airport and trapped here because you wont let me access my own damn money GOD ANSWER THE PHONE
— Melanie Bracewell (@meladoodle) May 25, 2018

A Herald reporter said she had tried to use her Eftpos card a couple of times while shopping and it declined despite her having money in her account.

She tried to check her account on the BNZ app but couldn't log in so then phoned BNZ and was told the systems had been down for about an hour and a half and the outage was affecting all of the bank's customers.

"It's definitely not ideal for a Saturday," a BNZ staff member told the reporter on the phone.

A frustrated BNZ customer told the Herald the bank's Northwest branch was closed and staff were turning away customers at the door.

Other customers have posted on social media that they had been affected.

Over the ditch, customers of BNZ's parent company, NAB, also took to social media to complain about the outage, which is affecting internet and mobile banking, ATMs and Eftpos, news.com.au reported.