“People used to say to me, ‘Ah, Tim, it’s all over. No more corporate business.’ I said, ‘Good, keep saying that, it’s what I want you to say.’ Even Mr Bill Gates said that corporate travel is over, but he would say that because of Teams and Microsoft. They have never been so wrong.”
Clark says the current trends show the appetite for corporate travel is still there as much as it was before.
“Business has returned with such a vengeance that many of our cabins are full.”
Clark says that Emirates made a call early on that business travel would return and invested heavily in being ready for the uptick.
“We took the decision in the middle of Covid to go after product. A lot of airlines re-entered the game by cutting, cutting, cutting. We went completely the other way by putting in more and more and more… You’ve seen the refurbishing. We’re putting a new business class in. We’re doing lounges. We’re doing new generation of just about everything. We’re sparing no expense to get the product where it needs to be.”
Clark’s team didn’t make this call on a whim, but rather based it on what they had seen previously in the aviation industry.
“There are a lot of naysayers who wouldn’t recruit and wouldn’t believe things would come back, even though people like us were saying: ‘You remember the 2008/2009 crisis? You remember the 1998 crisis? Do you remember the ash cloud? Do you remember 9/11? Do you remember all of that? Oh, yes? Do know what happened after that? Surge, surge, surge. Unbelievable restoration of business.’”
These lessons are just as applicable in times of economic strain, with history showing time and again businesses that increase investment during a downturn end up increasing market share when the economy eventually rebounds.
That said, the aviation industry still has some massive challenges ahead which Clark will have to contend with.
Listen to the full episode of the Stock Takes podcast to hear more from Bradley and Clark on the big shifts coming for airlines and a prediction on whether prices will finally come down.
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