A Kiwi man was left without his wallet and passport after his bag was removed from a United flight.
Ben Kepes said he was travelling from Nashville to San Francisco in business class and was working on his laptop when his bag was taken, unbeknownst to him.
The bag was sitting under the seat in front of him.
"It was only about four hours later, as we were about to land in San Francisco that I realised my bag wasn't there and the penny dropped," he told the Herald.
"They didn't ask if it was my bag, or look at the external Air New Zealand tag which has my name and frequent flier number on it."