British Airways is rolling out technology that will allow passengers to go through boarding gates at its main London Heathrow Airport hub using facial recognition.
Biometric devices at the main security-screening area in Terminal 5 capture a traveller's features along with the boarding pass, and then a facial scan at the gate verifies the person's identity, allowing them to get on the plane without showing documents, BA said in a letter to staff. The system is designed to speed up boarding and reduce errors, it said.
Three gates are now using the equipment, with another 33 planned in the coming months, the carrier said. The system will be used initially only for domestic routes, with the eventual goal of extending it to international flights.
British Airways, a unit of London-based IAG SA, already operates self-service luggage check-in desks at both Heathrow and London Gatwick airports.
They're part of a four-year reorganisation under Chief Executive Officer Alex Cruz that includes investments to improve passengers' flight access.