Air NZ’s radical move to tackle long contact centre waiting times
The airline says call centre service levels are still not up to scratch.
AdvertisementAdvertise with NZME.
Latest fromAirlines
'Absolute zoo': Auckland Airport chairman responds to shareholder criticism
The company says improvements over the last month should help during summer.
What a global airport boss thought of his connection through Auckland
The industry leader says investment is needed to bring airports up to scratch.
Defence Force: Firefighter shortage cuts Ōhakea option for diverted airliners
There's a national shortage of qualified personnel and very limited training options.
Why the outlook for Air New Zealand is clouding over
Airline releases half-year guidance as it faces bumps ahead.
Record arrivals from India help boost tourist numbers
India is the fifth-largest source of overseas visitors to New Zealand.
Qantas upheaval: Board chairman to quit scandal-hit airline
Cleanout of board as Australian airline confronts 'reputational issues'.
Happy landings: What airlines and airports want from the next government
New Zealand's reputation with international airlines is at risk, says action report.
‘Holy s***, I never expected that’: Big payday for Kiwi travel firm bought by global giant
Run out of an Orewa home, the business now has multi-billion-dollar backing.
Battleground route: Airline capacity to US soars on pre-Covid levels
Links to North America surge this summer as capacity nears pre-pandemic levels.
Emirates cadet academy a fast track to the cockpit of a Boeing 777
The $306K fee gets full board and uniforms - and training in sporty Embraer jets.
High travel costs locked in as air travel heads back to pre-pandemic levels
Study shows the eye-watering increases in airfares in this region.
Editorial: Has tourism become a dirty word?
OPINION: Sector is recovering, but international spending only half that before Covid.
Airline add-ons: The extras costing passengers billions
How ancillary revenue helped power up airlines including Air NZ after Covid.
How a storied national airline became reviled in its own country
New York Times: A string of scandals has left Qantas near the bottom of public opinion.
Airfare wars: New carrier puts more capacity on popular US route
US airline responds to strong booking for new route before debut flight.
Christopher Niesche: Qantas scandals show bosses are boys in a bubble
OPINION: Investors are wondering why Qantas CEO Alan Joyce got away with so much.
Jetstar gears up for school holiday, slashes airfares
Airline takes a pop at rival Air NZ with $30 fare promotion.
Airlines and Auckland Airport trade blows over travel chaos
Airlines say service unacceptable but airport says flight delays big problem.
The big winners from the $1b taxpayer air freight scheme
The subsidies were introduced soon after the pandemic hit in 2020.
Why Auckland Airport is such a mess
Construction work has contributed to the Airport looking 'like a bombsite'
Corporate boss's pay for four weeks working at Qantas
Former Air NZ exec gets equity grant; fallout from Qantas controversy.
Auckland Airport chaos: ‘It just looks so bad for the gateway’
A tourism leader is worried a potentially busy season is off to a bad start.
Flight Centre global brand boss: How to make the best of good deals coming back
Air fares are showing signs of easing
Qantas keeps the faith in Warriors making the NRL grand final - with an out clause for fans
The airline is temporarily knocking down the price of fares across the Tasman.
Cruise season bonanza: Record summer in store
Australasia is seen as among the most vibrant, although the impact of ships is questioned.
Inside Emirates’ nerve centre: Keeping the world’s biggest longhaul fleet flying
And the man who has hundreds of flights under his watch every day.
Fresh blow for Qantas: Court finds airline illegally sacked 1700 workers
Under-fire airline suffers a fresh blow as court rules on mass sacking.
Air NZ engine issues worse than feared: What’s behind the problems?
Airline among more than 50 carriers hit with disruption stretching into next year.
Air NZ warns of ‘significant’ disruption due to engine issues
Pratt & Whitney engine maintenance problems are causing problems around the world.
Departing Qantas boss leaves train wreck in his wake
OPINION: There is hardly a stakeholder group Qantas hasn’t antagonised.
NZ sharemarket holds its ground in face of weaker offshore bourses
The S&P/NZX 50 Index traded steadily, closing slightly lower for the day.
'Shocker' - Nats on $33m Auckland Light Rail deal pre-election
'This purchase shouldn’t have been agreed to when the election is next month.'
Qantas CEO Alan Joyce exits early
Joyce, who was due to retire at the end of the year, will depart tomorrow.