Fonterra has enlisted the help of Richie McCaw to help show the farmer's co-operative is not a "faceless corporate".
McCaw stars in a series of videos circulating on social media showing discussing Fonterra at 4.31am. He said the videos were about having "honest conversations".
The first video shared by McCaw on Facebook sees him meet up with his sister and brother-in-law at their diary farm in Swannanoa, North Canterbury.
McCaw says: "People maybe think of Fonterra as a big faceless corporate."