The biggest Burger King franchisee in the world has admitted it "screwed up" a meal deal, losing millions in the process.
Carrols Restaurant Group, which owns and operates more than 1000 Burger Kings – the equivalent of Australia's Hungry Jack's – in 23 US states, has revealed it accidentally gave customers a double discount.
The mistake occurred during the second and third quarters of 2019, when New York-based company offered two Whopper Jr sandwiches for US$4 ($6.30), two Whoppers for US$5 ($7.87) and two Double Whoppers for US$6 ($9.45).
Diners should have been charged the normal price for drinks and chips purchased with the discounted Whopper burgers, but were incorrectly charged lower "value meal" rates, according to CEO Dan Accordino.
The Syracuse Post-Standard reports the company's mistake meant customers scored two discounts, which ultimately cost it US$1.50 ($2.36) on each sale.