Supply chain challenges, including high levels of inventory, have also affected the retailer's performance.
Bunt said the company faced a difficult, long-term challenge in turning the business around, but he was confident that the brand's "diminished value" could be restored.
"I believe our customer and brand propositions remain relevant and Pumpkin Patch does have a competitive position in Australasia and indeed other parts of the world," he said.
Bunt laid out a strategy to investors that included closing 15 to 20 loss-making stores in Australia and New Zealand over the next two to three years, keeping remaining stores in a size range of 220 sq m to 260 sq m and balancing investment with debt repayments.
The company closed 10 stores during its last financial year, including one in Ireland, reducing the total number of outlets to 176.
Some investors, however, are yet to be convinced by the strategy.
"Each year at the AGM we come and listen to the same, same talk all the time," shareholder Mary Bell said during question time.
"How on earth do you think that you lot are going to change and do something for the shareholders? We've received nothing at all. Nothing."
Chairman Peter Schuyt said it was a fair question, but the company had already made changes for the better, including putting in place an executive team that could execute a clear strategy and securing an extension of its funding facilities from ANZ bank until December 2017.
"The only way we can give you confidence is by doing it," Schuyt said. "I think the point that is being made is there is no silver bullet for the issues that we face. This will take time and it will take investment."
A proxy holder, who was at the meeting on behalf of a shareholder, asked whether the company would have access to the capital required for its turnaround strategy.
"I'll be completely honest with you, as you'd expect me to be," Bunt said in response.
"The capital that we expect to generate that's available is about half what I need over that three to four year period."
Pumpkin Patch hired investment bank Goldman Sachs last year to carry out a capital review of the business, including the possibility of a sale or re-capitalisation, but a suitable suitor was never found.
Speaking to the Business Herald after the meeting, Bunt said the company could raise capital in two years' time.
But the firm would need to get "some runs on the board" first, he said.
"We know what those runs are - we know what we need to focus on."
Bunt said he took on the managing director role because he believed a turnaround could be achieved.
The company confirmed previous guidance that normalised earnings before interest, tax, depreciation and amortisation (ebitda) for the current financial year would be significantly lower than the $11.7 million the company reported for the previous year.
READ MORE:
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• Liam Dann: Global plans for Pumpkin Patch undone by changing times