If the issue of family violence is to be solved in Rotorua, it needs to be addressed by the wider community, not just the support agencies waiting at the bottom of the cliff, according to Waiariki Women's Refuge chairwoman Rangianiwaniwa Pehikino.
She said community engagement was the key to addressing and solving the issue in Rotorua.
"The issue of family violence needs to be one taken on by the whole community. Everyone needs to be responsible and responsive to the issue as it is not one that only affects the poor or Maori. It doesn't matter what your nationality or social standing is, violence can happen in any home."
She said in order to get to a point where family violence was no longer an issue in the community, "services need to completely wrap around families in need".
"Until the issue is seen as one needing to be addressed by the community as well as Government agencies the refuge will always be the ambulance waiting at the bottom of the cliff.