Taupō Citizens Advice Bureau chairman David Needham said the local bureau had been going for about 45 years.
He said the common queries people had for the bureau were in relation to employment, tenancy agreements and access to subsidies.
"Particularly at the beginning of the Covid-19 pandemic, most inquiries were related to people struggling with finding or keeping jobs or keeping a roof over their heads."
He said they were getting about 2000 inquiries per year.
David said the most of the Taupō bureau's volunteers were retired or semi-retired.
"They go through a strenuous training programme that lasts about two months and they sit in with another trained volunteer for a couple of weeks.
"We've got two volunteers who have been with us for more than 20 years."
He said these days the bureau received more phone calls than face-to-face inquiries.
Without generous funding support from local organisations, the bureau wouldn't be able to continue, he said.
Taupō bureau manager Anneke Dinnington said they were proud of the legacy the bureau has created and will forge for the future.
"We want to remind everyone that our service remains free, trustworthy and confidential – where people can pop in and visit, call us on the phone, or contact us via our website by using live chat or sending a message.
"We want to acknowledge our hard-working volunteers and staff. Our volunteers are diverse, skilled, experienced and empathetic to any story or situation that comes our way."
"We take the time to listen, and aim to ensure that you get the information you need – whether it's about your rights in a particular situation or to find a specific service, we will find a way forward," said Anneke.
Taupō Citizens Advice Bureau has moved to new premises in the Tauhara Wing at Waiora House at 129 Spa Rd. Anyone is welcome to visit during opening hours Monday to Thursday 10am to 3pm, and Fridays 10am to 12.30pm. People can also call 378 4253.
