Street view: The Rotorua Business Awards finalists are announced today. What do you think makes great customer service?
![Leeanne Kahia](https://www.nzherald.co.nz/resizer/v2/5TNTFMVA7ZZRC4XJGDRIBEVTPA.jpg?auth=c409062993f5cc5bdd393dbf0db0b5771965e98f367779f16914cfa2c3a0a78c&width=16&height=22&quality=70&smart=true)
Staff who are happy and greet you.
LEEANNE KAHIA, 55
Hillcrest
AWARDS: Skyline Rotorua was named the Rotorua Business of the Year 2015 at the Westpac Rotorua Business Excellence Awards last year. PHOTO/FILE
Street view: The Rotorua Business Awards finalists are announced today. What do you think makes great customer service?
Staff who are happy and greet you.
LEEANNE KAHIA, 55
Hillcrest
I think it's friendliness, paying attention to detail and tailoring to suit the customer.
VALERIE LANE, 55
Central
Just being nice and friendly, and a good personality.
ALAN LUCAS, 52
Owhata
Just being polite.
DANIEL HERMANSSON, 23
Fenton Park
I think in any business when you walk into a building how people approach you can make quite a difference, so friendly service and reception.
SELWYN CARTWRIGHT, 80
Central
The man has now been jailed for 12 years and six months.