Luge tracks at Skyline Rotorua are to be reviewed after a recent accident left a man with a broken ankle.
The man was reported to have crashed into a wall at speed and was taken to Rotorua Hospital with a fractured ankle.
A witness to the accident told Radio New Zealand that staff failed to adequately comfort people shaken by seeing the incident "which left blood smeared on the concrete".
The witness, John Moffett, was with his wife and two children on a chairlift above the luge when he saw the incident. He said he thought the man had snapped his foot off.
Skyline Rotorua general manager Bruce Thomasen said the company had comprehensive health and safety systems, procedures and trained staff in place to deal with any potential incidents at the site.