The Salvation Army is appealing to the public to help those living in poverty over the colder months by donating to its Winter Appeal, which launches today.
The Rotorua centre has a consistently high demand across winter with more than 30 people through the doors every week seeking social welfare help with basic needs predominately for food and blankets.
Many people also access budgeting advice, counselling, parenting and positive lifestyle programmes, and ask for help with loans and transitional housing.
The Salvation Army's national director of community ministries Jono Bell said vulnerable people struggled with warmth, shelter and food over the winter period, which could exacerbate or cause health problems.
"Substandard housing and poor heating often lead to sickness and people don't always get to a doctor when they should."