The op-shop is run by 30 volunteers and often help those in need.
"We have given things to Plunket, SPCA, blankets, sheets, often have taken clothes to the mental health op shop and had given to Bainbridge House," Mrs Ross said.
It's believed the fire was started by one of the children playing with a lighter under the bed. There was no smoke alarm in the house. The family had lost all their possessions, including furniture, clothes and electrical appliances, but they were fully insured.
Willowhaven Holiday Park have offered temporary accommodation while numerous offers of help have flooded in on the Pay it Forward Rotorua page on Facebook.