There are multiple internet and power outages in the wider Rotorua area.
According to Spark's website, internet services were cut to Okere Falls, Ngakuru, Murupara, Mamaku, Owhata, Hamurana Rd, Kāingaroa Forest, Kawerau and Galatea at 1.40 pm today.
There is also a mobile outage in Ngongotahā, Hamurana and Mamaku.
Spark said technicians were working on fixing the unplanned outage problem and customers can check its website for updates.
Some customers in Taupō may also be experiencing a loss of internet service.