Rotorua Lakes Council is closed, as are many other offices. Our bank is closed, and we are unable to enter in order to make payments.
We are elderly, as are a great many others in the area. We do not trust or often use computers in order to pay our bills. We have no outstanding bills and always pay our debts on time.
The RLC accounts will show that in 10 years we have not been late with a single payment.
Rotorua Lakes Council, on enquiring, stated that unless our latest rates payment (more than $800) was made by August 31 we would be penalised.
In my view, this attitude is appalling and shows a complete lack of care and understanding.
Jim Adams
Rotorua