The feedback about the Te Ara Mauri: Library and Health Hub suggests that either the process used to align the library's strategic plan with council's 2030 Vision and its "refresh" failed, or that the council's ideology does not enjoy fulsome public support.
The bouquets for Te Ara Mauri are about ambience, friendly staff, modernity, open plan, the children's area, Te Arawa research facilities, and Jean Batten Park.
The brickbats are about parking, culturally offensive signage, wasteful spending on health services, and losing intimacy and teenage spaces.
How can this discord be resolved? Clearly a strategic review needs to engage all legitimate stakeholders to generate fresh common ground for development and to end the culture wars over what counts as valuable knowledge.
The planned review involving staff and the current council only could renegotiate the status quo, with two major challenges.