Rotorua firefighters attended more non-fire events last year than actual fires.
The figures obtained by the Rotorua Daily Post reveal the true nature of officers' work as the service is overhauled for the first time in 40 years to reflect the "dramatically" different service it provides.
The New Zealand Fire Service, National Rural Fire Authority, and more than 40 Rural Fire Authorities are merging in a $300 million transition to form a unified organisation - Fire and Emergency New Zealand - from July 1next year.
This includes Rotorua fire station, and is an attempt to bring the service into the 21st century, says Fire Service chief executive and national commander Paul Baxter.
He said the Fire Service's current legislation dated back to 1975 - much of which was carried over from the 1940s - and did not reflect the modern challenges it faced."It's well past its use-by date. The firefighter's role has changed dramatically from 40 years ago, from predominantly just fighting fires to doing all of the other emergencies and [activities] that are required."