They say word of mouth is the best form of advertising. So why is it then that some of us locals are so quick to bag our city?
Ray McVinnie released his "report card" on Rotorua at the end of last week. He was asked by the Inner City Focus Group to take an in-depth look at our city and report back on what we do well and what we can do better.
It's all part of the Raising The Bar campaign that aims to improve the service standards in Rotorua.
In his report McVinnie wondered if some locals were over-emphasising negative hype about crime in the city when police figures don't back up their fears.
He said figures prove Rotorua is no more crime-ridden than anywhere else in New Zealand and, in fact, crime in the wider Bay of Plenty has decreased by 11.2 per cent during the past year.