A few weeks ago the Rotorua Daily Post told the story of a family of 12 who were using an oven to keep warm, with nine of them huddled in one room at night for warmth.
Their home, a rental, wasn't insulated and the open fireplace could no longer be used. The oven was cheaper than a heater, they told us.
In that case, the property manager told us the landlord had met his legal obligations, which the tenants couldn't argue with.
That's about to change - well, sometime in the next four years anyway - with the Government's announcement yesterday that by July 2019 all rental properties must be retrofitted with underfloor and ceiling insulation. By next July, they must also be fitted with smoke alarms.
For many of the 30 per cent of Rotorua's population who rent, that will come as welcome news.