When someone in the tourism industry drops the ball, the impact in Rotorua is so much greater.
Being a tourist town, Rotorua gets judged harshly from bad experiences and the consequences are huge.
That's why the actions of a Rotorua motel manager recently were not only cringeworthy, they were extremely damaging.
Hyeon (Paul) Soo Song was sentenced yesterday for indecently assaulting a female guest at the Studio Motel.
Song inappropriately touched the woman, including leading her to her room by the hand, massaging her shoulders and touching her breasts with his hands and mouth.