Despite the office now based in the corner of the manager's lounge, the Rotorua Citizens Advice Bureau is still offering its service of free, impartial and confidential advice to anyone who needs it.
Following the Level 4 lockdown, a decision was made to keep the service running, although, in a different fashion.
With no face to face service allowed, access to the myriad of information and advice that the bureau gives via the telephone, website, Facebook and email is still available.
Rotorua Citizens Advice Bureau manager Jane Eynon-Richards said they were aware that at this crucial time people had a huge number of issues and questions to address.
"Lives have literally been turned upside down in many cases with loss of jobs, inability to just get out of the house and access services, family and friends and uncertainty about when this might all end.