I answered the phone call from Alfie Jones' mum on Monday during which she explained she had a story we might be interested in.
You never know which of these unexpected calls is going to reveal a story that grabs your attention, shocks you and reminds you why you chose journalism as a profession.
Vicki Jones' call was one of those. She told me her 3-year-old son had escaped from a Tauranga kindergarten and walked home alone, crossing Cameron Rd in the mid-afternoon traffic.
As she spoke, I questioned whether I'd heard her say her child's age correctly, but yes, she confirmed Alfie was aged just 3.
Her frustration that such an event could occur had driven her to call the newspaper, giving her a chance to vent her anger and get the answers and accountability she deserved.