"People are in a state of panic and distress but as soon as they see you come through the door with your uniform on and a bag, they are confident you can deal with the situation."
These words, spoken by Katikati St John Ambulance driver Victor Holloway in Ruth Keber's story on page six today will ring true for anyone who has ever been in an emergency situation.
The spate of recent drownings and near drownings in the Bay made me reflect on the crucial life or death role our emergency service teams play.
But Victor Holloway is not a paid member of the crew - he is a volunteer of three years.
Our rural Bay communities desperately need more volunteers like him, and are short of some 20 to adequately attend emergencies, reports Keber.