Housing and beneficiary support service The Whanganui People's Centre had received a number of requests for support since Covid-19 restrictions moved to level 2.
Manager Sharon Semple said MSD staff had been very supportive in responding to her clients' needs.
"I have to say I have nothing but praise for the way they are always willing to respond quickly to requests for support," Semple said.
"And Whanganui District Council staff have been working really hard outside of their mandate to collaborate with agencies like ours to find solutions for homelessness and address the housing shortage.
"There are many complex needs to be addressed so there are no quick or easy solutions but there is certainly a lot of work going on to find them."
Semple said multi-agency referrals are often necessary for problems such as debt, addiction, mental health, domestic abuse, previous tenancy disputes, and unaffordable rents.
"A one-size-fits-all approach doesn't help people and you need to walk beside individuals to assist them to find their own solutions. It can be a lengthy process sometimes."
A steering group made up of representatives from the community, local government and central government agencies are working to build stronger support and housing solutions in Whanganui.
The group was formed after meetings held at Whanganui Community House in July.