Youth Services Trust in Whanganui is New Zealand’s oldest-running youth one-stop shop (YOSS), started in 1991 by Jean Berge.
Now it’s regenerated into a new branding, “Whatever”, under manager Rosie McMenamin who has been in her role for the past year.
“I decided to give the service an uplift and find out what rangatahi want,” said McMenamin. “We launched a ‘What we want’ survey last year and received 1600 responses. It’s going to lead our strategic direction.
“We’re looking at creative alternative therapies, changing the old model of face-to-face counselling, which can cause anxiety in itself for some people. We’re looking at animal therapy, and smash rim therapy (good for grief therapy) - we have some vaults at our centre where we can fill it up with things you can smash.
The survey confirmed the service is in the right location where it is, and the right things are being done at the right times. It asked what was going on for the youth and have they had experiences, especially online.