Animal control officers took three days to respond to a dog attack complaint in Castlecliff because they feared for their safety.
And the owners have been allowed to keep the dogs allegedly involved in the incident despite them not being registered.
Wanganui District Council confirmed that on June 7 a Castlecliff man rang Animal Control about a "potential attack" on his dog by three dogs from one Castlecliff address.
In a written response to inquiries from the Chronicle, council deputy strategy and development manager Jonathan Barrett said: "The Animal Control Officer on duty made a call about whether to visit the household ...
"There was only one animal control officer on duty and he decided not to visit the household where the dogs lived due to safety concerns."