"Whereas when it was just me it was pretty limited as to what I was able to do in terms of that one-on-one contact."
One of the new features for members is a one-on-one session tailored to their business.
"Anyone who re-signs - current member or new member - gets a 30-minute consultation. In the 30 minutes, we've created a kit of information that's either employment-related or health-related, etcetera," Wade said.
"Our whole focus for the next six weeks is just going to be these support sessions."
Wade said each workplace had different needs.
"The ultimate aim with the support session will be to figure out if there's anything that the businesses don't understand or don't have the answers to, and we'll find it for them."
Te Manu Atatū wanted to be more flexible with membership options too.
"There's no obligation for anyone to continue, they can just opt out when they want to. Previously there was only the annual option."
On top of Covid, other changes for business pose challenges as well.
"We're shortly coming up to another minimum wage pay rise, and now employees have 10 sick days instead of five so there's actually a significant amount of challenges for small businesses at the moment, financially as well," Wade said.
"It's a tough time to be in business without any external support. So that's where we really want to push that for our network in the next couple of months is that they're not alone, and to reach out for support.
"Don't try and fight through it if you just feel like you're getting lost and drowning in all of these changes and all of this information."