"The local transport providers weren't expecting any work, but people swamped my van, asking me to take them up the mountain.
"I did five or six trips with a half-hour turnaround for each trip.
"Last year the traffic was bad during August but I've never seen it turn to custard so early in the morning like it did last Saturday."
Jane Ye is so angry after attempting to get to Whakapapa on Saturday she is contacting a range of organisations, including government tourism and transport agencies, about her safety concerns.
"There were little kids using the road as a sledding area because they didn't realise it was a public road," Ms Ye said.
"The road is dangerous and I'm worried someone is going to be killed there. Whakapapa Village is the wrong place to have people waiting to change to other buses.
"There are no signs or communication. They need to educate tourists, including people who don't speak English."
Ms Ye, who is originally from Singapore but now lives in Wellington and has a house in Raetihi, is particularly concerned about the tourism market.
"Many tourists from Asia haven't seen snow before and they haven't been on a skifield. Some of them think they are just going there to have a look around at the snow. They don't know it's dangerous and they could be hit by a skier or snowboarder - there needs to be signs and information," she said.
"If the government wants to boost the tourism market, especially from Asia, they need to address education and communication."
Ms Ye said she will not go back to Whakapapa until safety is improved. She said the situation was better on the Turoa side - in fact, she is getting married on the skifield in October.
The Chronicle has approached RAL but they didn't wish to comment.