"We aim to make sure this farce doesn't happen again," new Mainstreet Whanganui chairman Mark Simmonds told the city centre group's annual meeting on Thursday evening.
"Farce" may be over-stating it but, after a tumultuous year, the organisation had to negotiate some troublesome issues at the meeting at Heritage House.
The annual report only being available as members arrived for the meeting; proxy votes in the election of a new chairman; and a constitution that most seemed to feel needed an overhaul were among fraught moments as the meeting progressed.
Lack of information and communication were raised by members who are, in the main, business owners, retailers and building owners in Whanganui's central business district.
District councillor Helen Craig, whose portfolio covers the town centre, and former mayor Annette Main both questioned process and transparency.