Maddison Williams is sitting barefoot on a stool with the tips of her long blond hair touching a stripy hairdresser's cape.
Behind her, Monica Veamatahau, a Barber Town hairdresser who volunteered her services free of charge asks just how short she should cut the nine-year-old's hair.
Watching from the floor cross-legged in anticipation are Maddison's classmates, who are surrounded by family members and Carlton School staff.
"All off. A number zero," Emma Williams says as Veamatahau switches the clippers on and the buzzing begins.
Brian Williams crosses the room with a box of tissues that Emma gladly accepts as tears stroll down her face while their daughter's hair drops to the blue carpet below.