While Love Soup was forced to end the bulk of its housing services in April, founder Gina Peiffer said she still worked in the background providing ongoing support.
"I've housed over 200 families in the last 18 months and that's through property agents and the relationships that we have with them," Peiffer said.
"That's something that these government departments and other organisations don't have - they don't have the three and a half-year relationships with these people."
Peiffer said the nature of support provided by agencies was still missing the mark in her view.
"The feedback that came back to me about these other agencies was the support is only for three months and it's not long enough because after three months what happens if [the tenants] run into trouble, who will be there to support them?"
Rotorua Citizens Advice Bureau manager Jane Eynon-Richards said the bureau had 59 inquiries from people needing emergency housing from January 1 to the end of September this year.
"We certainly don't see all of them either, that's for sure," Eynon-Richards said.
"The ones we usually get are people who have been to Work and Income already and are registered but there is nowhere to go. Or those who have been turned down by Work and Income or have just arrived in Rotorua and seen our sign."
In a statement from the Ministry of Social Development, deputy chief executive of housing Scott Gallacher said the ministry has been working with community housing providers to deliver 2150 transitional housing places across the country.
"We are looking to secure an additional 80 income-related, rent-subsidised places in Rotorua," Mr Gallacher said.