''We were trying to hold it back with a little garden hose. I was saying, 'C'mon garden hose, I can wee faster than that.' It was panic stations really," he added.
Andrea had just hung out some washing when she smelled smoke. She went outside, ready to give someone a telling off for burning rubbish, when she realised the house next door was on fire.
''We saw the young fellow try to run back in to get something, but everyone was yelling, 'Get out of there boy!' He couldn't even save his van. They were lucky to get out of there with the clothes they were wearing. It's sad so close to Christmas," she said.
She described the family, a couple and five children, from 7-year-old twin boys to teenagers, as ''very good people who look after each other, a very loving family."
The young man had come over later to apologise for the damage to their fence.
''As long as he and his family are safe, that's all we care about," she said.
Andrew said the response from the Moerewa community had been heart-felt and immediate. Relatives who appealed for clothing and furniture had been inundated with donations from around the Mid North, while a mother and daughter had moved out of their home at the other end of Mason Ave so the family would have somewhere to stay until they found their feet.
One of the parents is understood to work for Healthy Homes Tai Tokerau, which has offered any help meet the family's needs.
Kawakawa's Chief Fire Officer, Wayne Martin, said with the house already fully involved, the brigade's first priority had been to protect neighbouring houses. Gutters and downpipes on both neighbouring houses had melted, fences had been burnt, and windows cracked from the heat.
''They (the neighbours) were very lucky. It was an quite intense fire, being such as old house," he said.
He believed one woman and three teenage children had been at home at the time. They noticed smoke, found the fire, and evacuated immediately.
No one was injured but the family had lost everything, he said.
The cause of the fire is being investigated.
■ Donations of furniture and children's clothing, for 7- to 15-year-olds, can be dropped off at 26 Otiria Rd, Moerewa.