Breanna Pram is the Northland Countdown Checkout Operator of the Year.
Ms Pram, who has been an operator at Countdown Whangarei for two and a half years, will join the other top 20 finalists from around New Zealand to compete for the Checkout Operator of the Year Award in Auckland next Monday.
Ms Pram thinks her success comes down to having a fabulous smile, good attitude and making customers feel valued.
"I love having the chance to interact with different people every day and making people's day that little bit better."
At the final, checkout operators would be put through their paces and tested on their packing skills, identifying hidden challenges, checking for damaged goods and the correct sale of alcohol, all while making sure their customer interaction is spot on.