The victim of a burglary hopes by speaking out about her awful experience and the delay in the police response that others will not have to go through what she did.
Liz Boutet's Onerahi home was burgled while she, her husband and a Japanese exchange student slept upstairs.
She reported the crime as soon as it was discovered, with the missing items including a car, but it took four days for police to acknowledge the burglary and only after media intervention.
After questions were raised by the Northern Advocate last Friday, police admitted the job had been missed and a staff member had not been assigned to investigate. A police officer then visited her on Friday afternoon - the initial report having been made to police at 7am last Monday. "He was very apologetic," she said.
Mrs Boutet said she called police three times after the burglary to find out where her case was in the system.