Apparently sorry can be the hardest word to say.
Not in my recent experience. I have found myself saying "sorry" repeatedly for a blunder I made this week.
A week ago we changed our daily puzzle page, and we now share it with the NZ Herald, as well as several regional papers.
This was a group-wide decision, quite common within companies that own multiple branches, or, in our case, newspapers.
However, after a steady flow of complaints from readers who buy both papers, and want different puzzles, my regional parochialism took over and I decided to publish a new page with different puzzles to the Herald.