A Whangarei couple have spent three months sleeping on a mattress on the floor as they battle to settle an insurance claim after some of their furniture was damaged beyond repair during a move.
Cancer patient Ann Hermans, 41, and her partner Brendan Woods, 50, who suffers spinal problems, paid moving company Allied Pickfords to shift their furniture north from the Kapiti Coast in June. But when the truck arrived at their new home, furniture was broken, dented, water-damaged and nine boxes were missing.
Allied Pickfords - owned by Australian-based company Sirva - does not deny the damage, spokesman Tony Marriott said. The couple, who are unable to work due to their conditions, paid $9235 for the service, including $2307 for insurance "replacement cover regardless of the age of the item". The total insured sum was $99,745 for 297 items. Mr Marriott said the damage was about $25,000, but Ms Hermans believes it to be more like $70,000 - plus extra for lost items, medical bills and emotional damages.
Ms Hermans said items were not wrapped as promised and pieces of the couple's wooden slat bed base were snapped, so they had to sleep on a mattress on the floor.
She also felt she was not given enough time to properly check everything before she signed documents noting damage and said the delay in making the claim was because they were not sent claim forms and only got them after they "chased them up".
